Customers have 14 days from delivery of their order to inform S.E.H Kelly of any intention to return. Items must be unworn, unwashed, and unaltered from their original condition, and must be fully fit for resale, otherwise they will not be accepted.
The cost of shipping is not refunded.
Before returning an order, customers are kindly asked to get in touch using our returns portal below.
S.E.H Kelly Returns Portal
If a return is sent back without following these terms, and as a result S.E.H Kelly incurs customs or related charges, their full sum will be deducted from the refunded amount.
Once authorised, a return must be sent within 30 days of starting a return. Returns outside this window are not eligible for return.
Refunds are processed in five working days and can only be returned via the original method of payment. The cost of returning an order is the responsibility of the customer and is not reimbursed. In the case of exchanges — such as for a different size or colour — the cost of dispatching the replacement item is also the responsibility of the customer.
While all reasonable efforts are made to prevent sales taxes, customs duties, and import fees from being charged again on exchanges — for example, by marking the parcel clearly as a replacement and referencing the original shipment — different countries have different customs procedures, and some may still apply charges regardless. Responsibility for any such additional charges incurred on exchanged items remains with the customer.
