Tax and Customs Duties
Orders outside the UK will be subject to local sales taxes, customs
duties, and import fees. These costs are set by local authorities, and are
added at point of checkout.
Returns and Exchanges
Customers have 14 days from delivery of their order to inform S.E.H Kelly of any intention to return. Items must be unworn, unwashed, and unaltered from their original condition, and must be fully fit for resale, otherwise they will not be accepted.
The cost of shipping is not refunded.
Before returning an order, customers are kindly asked to get in touch using our returns portal below.
S.E.H Kelly Returns Portal
If a return is sent back without following these terms, and as a result S.E.H Kelly incurs customs or related charges, their full sum will be deducted from the refunded amount.
Once authorised, a return must be sent within 30 days of starting a return. Returns outside this window are not eligible for return.
Refunds are processed in five working days and can only be returned via the original method of payment. The cost of returning an order is £20 for non-UK customers and £10 for UK customers. This cost is the responsibility of the customer and is not reimbursed.
Shipping and Delivery
S.E.H Kelly ships to every known location worldwide. Orders are typically
dispatched within five working days, except during peak periods when
processing times may be longer. Orders are sent on a tracked service.
Responsibility for orders passes to the customer once the parcel is
delivered. If tracking shows delivery but the parcel is missing, customers
must raise the issue with the carrier.
Last order for pre-Christmas delivery: 15th December for the UK, 8th December for the rest of the world.
Inventory and Descriptions
On occasions, unfortunately, an item may become unavailable after an order is placed. If so, S.E.H Kelly will be in touch by email within three working days to help and explain.
Every effort is made to ensure that photographs and descriptions are accurate. However, colours may vary slightly from one digital display to another, and so the written descriptions should always be considered the most reliable guide. Customers with any doubts or questions are encouraged to get in touch via email before placing their order.
In the event of a pricing error, the order will be cancelled and the customer refunded.
Pricing
Although UK orders include VAT and non-UK orders do not, this does not mean that the price is necessarily lower than the UK price by the current rate of VAT in the UK. Prices vary between countries to account for the additional administrative work involved in preparing customs paperwork and invoices, managing international tracking and delivery issues, and handling returns and exchanges from overseas — which often involve customs charges and reimport costs.
Further considerations include the greater risk of loss or delay in transit, and the relatively higher difficulty of managing orders that ship outside the UK. These factors differ from one country to the next, and will be reflected in pricing.
Data and Security Compliance
Payment transactions with S.E.H Kelly are securely processed through Shopify. S.E.H Kelly retains only the name, email address, and address of the customer. This information is used to fulfil the order and provide updates, and is never shared with third parties, except where required to fulfil legal or financial obligations on behalf of S.E.H Kelly.
Legal Adherence
S.E.H Kelly operates at every stage in accordance with current UK e-commerce and consumer protection law, including legislation on distance selling and data protection.
Dispute Resolution and Governing Law
Disputes arising from transactions with S.E.H Kelly are initially subject to resolution through customer service. If in the unlikely event a resolution with the customer cannot be reached, the matter will be governed by UK law and handled through the UK courts.
Intellectual Property Rights
All content on the S.E.H Kelly website — including images, copy, and designs — is the intellectual property of S.E.H Kelly. No content may be used without prior permission.
Notification of Policy Changes
S.E.H Kelly reserves the right to amend these terms at its discretion and without prior notice. Customers are encouraged to check this page on ordering to remain informed.
Contact and Customer Service
For questions, concerns, or further information, customers are encouraged to contact S.E.H Kelly by email. Every effort is made to respond quickly, clearly, and helpfully.
Environmental Responsibility
S.E.H Kelly acknowledges its environmental responsibilities. Efforts are made to reduce waste, use sustainable materials, and ship orders in environmentally considerate ways.
Accessibility Compliance
S.E.H Kelly is committed to ensuring that its website is accessible to all users, including those with disabilities, in compliance with applicable accessibility standards. Customers who experience any difficulty with the website are encouraged to get in touch via email.
Cookie Usage and Analytics
The S.E.H Kelly website uses cookies to improve the browsing experience and monitor website performance. By continuing to use the website, customers consent to this policy.
Newsletter and GDPR Compliance
S.E.H Kelly collects email addresses for its newsletter only when visitors clearly choose to subscribe via the website form. The purpose of the form is clearly stated, and by submitting their address, visitors knowingly give their consent to receive newsletters.
Subscribers may unsubscribe at any time via an option in every newsletter.
In compliance with the UK General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR), S.E.H Kelly ensures marketing communication is based on freely given, specific, informed, and unambiguous consent.
